Aug 28
Support Deliberation
Support deliberation is a process of discussing the challenges we faced in support handling. It is an initiative which our CEO suggested, and we are following
Aug 23
An interesting support experience – Troubleshooting External Notification Channel(Slack)
I can say last month was one another interesting month for me as a Support and Test engineer, as we have received quite a few interesting tickets. Every
Feb 8
BizTalk360 Customer Support — 2017 Achievement
The stats are in. Our continuous striving for improvement and dedication have resulted in some really positive numbers in BizTalk360 Customer Support.
Sep 27
Permissions required to setup Monitoring SQL Jobs
Biztalk360 comes with a lot of exciting features in every release. One of the important functionalities in BizTalk360 is the monitoring with the autocorrect
May 23
SendPort is not showing in BizTalk360
BizTalk360 v8.4 is now released for public with lots of exciting new features and enhancements. Many of our customers have upgraded to the latest version and
May 10
Do’s and Dont’s in Support Call Handling
For any product, customer support will be considered as the face of the product and company. They deal with the customers and try to solve the problems which
May 3
BizTalk360 Support Process – Part 2
In my previous blog, I have explained about the BizTalk360 support process and the different steps we have taken to resolve the ticket raised by the customer.
Mar 9
Challenges in BizTalk360 Licensing after Environment Changes
In BizTalk360 support, we often face a lot of interesting issues and we thought we would bring out a series to discuss the different cases that come our way
Mar 3
BizTalk360’s New Approach To Client Relationship
Client Relationship is an approach to managing a company's interaction with current and potential future customers, which tries to analyse data about
Feb 20
BizTalk360 Support Process
The BizTalk360 Support Process As the product support team, we are customer facing people. The support forms the backbone of every product developed. In