Aug 28

Support Deliberation

Support deliberation is a process of discussing the challenges we faced in support handling. It is an initiative which our CEO suggested, and we are following

By Sivaramakrishnan Arumugam

Aug 23

An interesting support experience – Troubleshooting External Notification Channel(Slack)

I can say last month was one another interesting month for me as a Support and Test engineer, as we have received quite a few interesting tickets. Every

By Sivaramakrishnan Arumugam
BizTalk360 Customer Support Statistics

Feb 8

BizTalk360 Customer Support — 2017 Achievement

The stats are in. Our continuous striving for improvement and dedication have resulted in some really positive numbers in BizTalk360 Customer Support.

By Rochelle Saldanha
Permissions required to setup monitoring SQL jobs

Sep 27

Permissions required to setup Monitoring SQL Jobs

Biztalk360 comes with a lot of exciting features in every release. One of the important functionalities in BizTalk360 is the monitoring with the autocorrect

By Praveena Jayanarayanan
biztalk360 support tickets

May 23

SendPort is not showing in BizTalk360

BizTalk360 v8.4 is now released for public with lots of exciting new features and enhancements. Many of our customers have upgraded to the latest version and

By Praveena Jayanarayanan
biztalk360 support tickets management

May 10

Do’s and Dont’s in Support Call Handling

For any product, customer support will be considered as the face of the product and company. They deal with the customers and try to solve the problems which

By Sivaramakrishnan Arumugam
biztalk360 support team activities

May 3

BizTalk360 Support Process – Part 2

In my previous blog, I have explained about the BizTalk360 support process and the different steps we have taken to resolve the ticket raised by the customer.

By Praveena Jayanarayanan
biztalk360 licensing

Mar 9

Challenges in BizTalk360 Licensing after Environment Changes

In BizTalk360 support, we often face a lot of interesting issues and we thought we would bring out a series to discuss the different cases that come our way

By Sivaramakrishnan Arumugam
client requirements and satisfaction

Mar 3

BizTalk360’s New Approach To Client Relationship

Client Relationship is an approach to managing a company's interaction with current and potential future customers, which tries to analyse data about

By Rochelle Saldanha
biztalk360 support team activities

Feb 20

BizTalk360 Support Process

The BizTalk360 Support Process As the product support team, we are customer facing people. The support forms the backbone of every product developed. In

By Praveena Jayanarayanan

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