Year End Recap – A lot can change in a year!

As the year draws to a close, it’s time to gather your thoughts and think about all you’ve done, and every step – no matter how big or small, got you to where you are today.

Our parent company, Kovai Ltd., made huge strides this year and we have 4 active products in the market. We now have the complete package of tools to support hybrid integration scenarios .

A One Platform solution for your Operational, Monitoring and Analytic needs for your BizTalk environment

Empower functional support teams and Business users by providing end to end visibility into Azure integration Services with rich business context

The comprehensive way to operate, manage and monitor Azure Serverless Services related to Enterprise Integration

The Knowledge Base Software that scales with your Product

Customer Happiness Team

Managing all our customers and providing top-notch customer service is at the topmost of our priorities. Customer Service is all about serving and helping at the right time. It isn’t about selling or wanting something from your customers – But guiding and helping our customers to achieve the best from our products.

Being part of the technical support & Customer Relationship team has given us a good base to have well-meaning conversations with our customers and understand the crux of their issues and suggest suitable alternatives, workarounds or provide helpful information. Our clients really appreciate the time spent with them to help resolve their issues.

Customers don’t connect with automated bots,

 Customers connect with real people.

This year the Technical support team pushed the boundaries of their skills and became part of the new DevOps teams.

DevOps is the practice of operations and development engineers participating together in the entire service lifecycle, from design through the development process to production support.

Everyone on the team provided their contribution in the form of developing a new feature, enhancing an existing feature, testing, documenting, writing blogs and so on. All the product support engineers underwent product training with the help of the respective developers who developed the product features and with the QA who tested, and they evolved from support engineers to QA cum Product Support engineer.

Document360 Team

This year is again special for us at Kovai as we started a non-integration product that is mainly aimed at customers who are struggling like us to find a dedicated self-service knowledge base platform that meet our needs.

At Kovai Limited, we needed this platform for providing customer support for our products. In fact, the whole thought process of Document360 was driven by the pain points we have seen using the Helpdesk software for documentation.

We attended multiple events around London & Dublin, spreading the word of our Knowledge Base solution – Document360

INTEGRATE 2018

Our annual event – INTEGRATE 2018 – had (420+) attendees, speakers, sponsors this year and was a grand success. The event was held at ETC. Venues in the city center of London.

We had a lot of interesting speakers from Microsoft as well from across the integration landscape all over the world. We had speakers from as close as the UK, but also as far away as New Zealand and Australia! All our sponsor booths had heavy footfall as well. It was great to meet old friends and make new friends by meeting people in the real world, who we normally only meet via email and conference calls!

Each year, we try to bring some entertainment to the event. Last year we had a magician, while a new interesting concept this year was that BizTalk360 hired Visual Scribing to come and draw a mural of all the presentations, capturing the key messages throughout the conference.

We also hired some entertainers whose skills the attendees thoroughly enjoyed. A Caricaturist who captured all the attendees true likeness and a skilled saxophone player who blew everyone’s socks off!

Integrate 2018

It was a testament to the hard work carried out by the entire team to successfully pull off an event of this scale.

We are surely going to run the INTEGRATE event in 2019 as well! In fact, there will be an event in London and one in Redmond at the Microsoft Campus.

Feel free to join us in 2019 as the registrations are already open now with Early Bird offering:

Xmas in Kovai UK

Team Kovai UK had a memorable Christmas lunch complete with Santa hats at the Rose & Crown, Orpington. As the usual tradition, we also celebrated Secret Santa in the office and had a few laughs and decorated our gorgeous Christmas Tree.

The year had indeed come to an end, and we look forward to the coming year as new challenges and opportunities come our way and with each step, we become better and build our strength and character.

 

So, another year has gone by, we are older and wiser and can look forward to the new year of things yet to unfold

Author: Rochelle Saldanha

Rochelle Saldanha is currently working in the Customer Support & Client Relationship Teams at BizTalk360. She loves travelling and watching movies.

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